Support

Our support staff will work with you to resolve your problem either over the phone or via email. Direct support questions to support@plexon.com.

In the event that we believe there is a defective part we will issue a return material authorization (RMA) and have you send in your product for our engineers to review.

Plexon can also modify existing hardware as your experimental needs change over time. Please contact info@plexon.com for quotes on modifications.

For third party products, such as Neuroexplorer (www.neuroexplorer.com), please contact the manufacturer directly for support.


Contact Plexon using Skype:Skype Logo

Plexon’s support department is available to instant message via Skype 9am-5pm, Monday through Friday.

Simply add “plexonsupport” to your Skype contact list or search for chris@plexon.com to contact Plexon Support on Skype.

In addition to instant messaging, Skype has free voice and video chat capabilities. If you would like to schedule a time to use either of these tools to troubleshoot your system, email Chris.

If you do not have Skype you can download the application here.

The documentation consists of data sheets, user guides, sales brochures, and other types of relevant documents arranged according the specific product categories.

Systems

OmniPlex

How-To
Headstage Tester Unit Guide
Technical Specs
OmniPlex Circuit Diagram
Manuals
OmniPlex Demo Quick-Start Guide

Multichannel Acquisition Processor (MAP)

How-To
Continuous Signal Recording
How-To
Digital Input
How-To
Digital Input Troubleshooting Guide
How-To
Digital Out Guide
How-To
Headstage Tester Unit Guide
How-To
HLK2 Troubleshooting Guide
Data Sheets
MAP Data Sheet
Data Sheets
MAP System Circuit Diagram
Data Sheets
MAP System Circuit Diagram - Pre2003
Manuals
RASPUTIN Manual
Manuals
Tuning Curve Client Manual

BioCAM4096

No documentation found.

MEA Workstation

Data Sheets
MEA Workstation Data Sheet
Manuals
MEA Workstation Manual

Recorder

How-To
Headstage Tester Unit Guide
Data Sheets
Recorder Data Sheet
Manuals
Recorder V2 Manual

CinePlex

How-To
Camera Mounting
Data Sheets
CinePlex Data Sheet
Manuals
CinePlex V2 Manual
Manuals
CinePlex V3 Manual
How-To
Stingray Lens Tables

Hardware

Commutators

Data Sheets
128-channel Motorized Commutator
Data Sheets
16ch Commutator Data Sheet
Data Sheets
32-channel Motorized Commutator
Data Sheets
32-channel Non-motorized Commutator
Data Sheets
64-channel Motorized Commutator
Data Sheets
96-channel Motorized Commutator

Connectors

No documentation found.

Electrode Adaptors

Data Sheets
Alpha Omega Adapters
Data Sheets
Cyberkinetics Adapters
Data Sheets
NAN Adapters
Data Sheets
Neuralynx Adapters
Data Sheets
NeuroNexus Adapters
Data Sheets
NeuroNexus Brochure
Data Sheets
Thomas Recording Adapters

Headstages

How-To
Headstage Tester Unit Guide
Technical Specs
Low Impedance Headstages Specs
Technical Specs
Plexon EMG Headstage Tech Specs
Data Sheets
Plexon Headstage Connector Specs
Technical Specs
Plexon o25 Headstage Tech Specs
Technical Specs
Plexon o50 Headstage Tech Specs
Technical Specs
Plexon VSLI Headstage Tech Specs

Preamplifiers

How-To
Continuous Signal Recording
How-To
Preamp Setup
How-To
Preamp Upgrade

Software

Neuroexplorer

Data Sheets
Neuroexplorer Data Sheet
Manuals
NeuroExplorer Manual

Offline Sorter

Data Sheets
Offline Sorter Datasheet
Manuals
Offline Sorter V1 manual
Manuals
Offline Sorter V2.8 Manual
Manuals
Offline Sorter V3 Manual

RASPUTIN

How-To
Digital Input Troubleshooting Guide
Data Sheets
MAP Data Sheet
Manuals
RASPUTIN Manual
Data Sheets
Template Sorting and Adjustment

Electrodes

Carbon Nanotube Electrode Coating

Data Sheets
Carbon Nanotube Electrode Coating

Plextrode® Floating Microelectrode Array

Data Sheets
Plexon FPA Data Sheet

Plextrode® Microwire Array

No documentation found.

Plextrode® U-Probe

How-To
U-Probe Cleaning and Fluid Loading Instructions
Technical Specs
16-channel U-Probe specifications
Technical Specs
24-channel U-Probe specifications
Technical Specs
8-channel U-Probe specifications
How-To
Removing CNT Coated U-Probe from the Packaging
How-To
U-Probe Grounding & Referencing Jumper Instructions
Data Sheets
U-Probe tip angle specifications


The How-To documents include tutorials, operating procedures, and setup procedures arranged according the specific product categories.

Systems

OmniPlex

Headstage Tester Unit Guide

Multichannel Acquisition Processor (MAP)

Digital Input
Digital Input Troubleshooting Guide
Digital Out Guide
Headstage Tester Unit Guide
HLK2 Troubleshooting Guide
Using Test Data

BioCAM4096

No How-To documents found.

MEA Workstation

Using Test Data

Recorder

Headstage Tester Unit Guide
Using Test Data

CinePlex

Camera Mounting
Stingray Lens Tables

Hardware

Commutators

No How-To documents found.

Connectors

No How-To documents found.

Electrode Adaptors

No How-To documents found.

Headstages

Using Test Data

Preamplifiers

Continuous Signal Recording
Preamp Setup
Preamp Upgrade

Software

Neuroexplorer

No How-To documents found.

Offline Sorter

No How-To documents found.

RASPUTIN

Digital Input Troubleshooting Guide

Electrodes

Carbon Nanotube Electrode Coating

No How-To documents found.

Plextrode® Floating Microelectrode Array

No How-To documents found.

Plextrode® Microwire Array

No How-To documents found.

Plextrode® U-Probe

No How-To documents found.


The FAQs are frequently-asked-questions arranged according the specific product categories.

Systems

OmniPlex

No FAQs found.

Multichannel Acquisition Processor (MAP)

Q: What is the correct word to use when referring to the Multichannel Acquisition Processor?

Older customers will often call the big silver acquisition machine a “Harvey Box”, since they associate the data processor with its inventor, Harvey Wiggins. Nowadays we typically call it the MAP box.


Q: I would like my obscure front end hardware to interface with a Plexon preamp. Can you build an adaptor if I give you the specifications?

Plexon is always willing to help interface third party hardware to our own. Our design engineers are able to build custom parts, but the lead time is often long since the man hours involved with prototyping and testing can be extensive. We provide pin diagrams and voltage requirement information on our website if you are looking to do it yourself.


Q: How do you reinstall the National Instruments drivers and cards?

If you have to reinstall the NI cards (on a new computer, or after wiping the hard drive), then there are several important steps to take. Download the Traditional NI-DAQ (Legacy) Version 7.4.1 here - http://digital.ni.com/softlib.nsf/websearch/3DBF3D343476A28F8625709E006A4937

You will have to register on the NI website to do this, but it’s a quick process. The download is a 400 megabyte .zip file, so make sure you have the space and time. After downloading, unzip the file to a directory you’ll remember. The most important step is that you have to REMOVE the NI cards from the computer BEFORE installing the drivers. Power down the computer and remove the cards. Power on, and then install the drivers. Power down again, replace the cards in their original location, and then power on. Windows will recognize the cards, and locate the drivers automatically.


Q: What is the difference between the PBX and PBX2 line of preamps?

PBX preamps have 1-pole filtering on both the upper and lower bandpass. PBX2 preamps have 2-pole filtering on the low-cutoff (high-pass) side, and 4-pole filtering on the high-cutoff (low-pass) side. Only the PBX preamp has the programmable referencing option, as controlled by the REF2 software. This is identified by the “-r” in the preamp description, such as PBX/32sp-r/16fp. The “-r” at the end of the spike board description means that programmable referencing is available on the spike boards.


Q: What does the “SPK” BNC plug on the DSP board do?

The BNC connector labeled “SPK” outputs the spike signal from the channel selected in SortClient’s multi-channel display. This is useful for viewing the spike channel in an oscilloscope, or hearing the output on a speaker.


Q: I want to get a TTL pulse whenever a sorted unit crosses threshold, what are my options?

There are two ways to do this. The first way is quick and easy, but limited. On the TIM board is a BNC plug called EVT. This will output a TTL pulse on a threshold crossing of the currently selected unit in SortClient. Obviously, this is limited because it’s only going to be for the one unit you have selected. The second way involves the Digital Out (DOUT) sub board on the DSP boards. Each DOUT can give a pulse for eight channels for two units per channel. The channel numbers it can output depend on where the DOUT is physically located. Top most slot is channels 1-8, next one down is 9-16, and so on. If you want to add DOUT boards to your MAP system, contact Plexon for a quote.


Q: I’d like to use a video of SortClient running on my computer for a presentation; how can I do this?

I recommend using something like CamStudio (http://www.camstudio.org/), or any other open source, low computational overhead desktop capture program.


Q: What can I do to help your support team solve my MAP system problem faster?

If you’re having hardware problems with a MAP system, then we will always want you to use a headstage tester unit along with the test .wav file located here - TestSpike&FPdata-1min.wav

Connect the audio cable and the headstage to the tester board, and the headstage to the preamp with headstage cable. The audio file is played from the computer to the headstage tester where is passes through resistors to normal spike levels. Then you’ll be able to see simulated spikes going through the headstage and preamp to the MAP box. Once you have this baseline, we can start solving problems.


BioCAM4096

No FAQs found.

MEA Workstation

No FAQs found.

Recorder

No FAQs found.

CinePlex

No FAQs found.

Hardware

Commutators

No FAQs found.

Connectors

No FAQs found.

Electrode Adaptors

No FAQs found.

Headstages

Q: What does the –TR or –GR suffix to my headstage description mean?

TR stands for True Reference, and GR stands for Ground Reference. The difference is that a TR headstage uses a dedicated electrode as the signal reference, and a GR uses the common ground from the preamp. Some people use TR to get rid of stimulation or movement artifacts. The reference electrode will pick up the same artifact that the other electrodes will get, and this will be subtracted out in the blue preamp box.


Q: My HST/16V has a pin for a reference electrode, but my preamp doesn’t seem to be using it as a reference.

16V or 32V headstages can use either a reference electrode, or a buffered ground. Configuring your preamp to utilize either is usually a matter of setting a few jumper pins correctly. The PBX2 line of preamps has these jumpers on the preamp board itself, and the PBX line has the jumpers on the header board where the headstage cable plugs in. For more information, go to the document search at http://www.plexoninc.com/support/cms.html, and type in “VLSI referencing” in the keyword search.


Preamplifiers

No FAQs found.

Software

Neuroexplorer

Q: I have a question about NeuroExplorer, can Plexon help me?

NeuroExplorer comes from a third party developer, and they prefer that any NeuroExplorer technical support questions go directly to them. See www.NeuroExplorer.com for more information.


Q: Other than Offline Sorter and NeuroExplorer, how can I analyze my data?

Plexon has two software development kits available on our web site available in MATLAB and C++. The first SDK deals with directly accessing the data collected by the Server application, called the Client Development Kit. The second SDK is for reading the Plexon file formats, PLX and DDT. Both kits have sample programs and detailed comments in each source file.


Q: Can I use my Offline Sorter or NeuroExplorer license key at home or on my laptop?

Yes, but be careful not to lose them.


Q: My Offline Sorter or NeuroExplorer key work fine on one computer, but are not recognized by the program on another. What is wrong?

Lately we have noticed that this problem, typically observed on laptops, can be easily solved by downloading the latest Sentinel drivers for the key. This driver is located here - www.safenet-inc.com/support/tech/sentinel.asp. Click on the “Sentinel Key Driver (for Windows only)” link.


Offline Sorter

Q: Other than Offline Sorter and NeuroExplorer, how can I analyze my data?

Plexon has two software development kits available on our web site available in MATLAB and C++. The first SDK deals with directly accessing the data collected by the Server application, called the Client Development Kit. The second SDK is for reading the Plexon file formats, PLX and DDT. Both kits have sample programs and detailed comments in each source file.


Q: I use a different product for data collection, and would like to use Offline Sorter for analysis of my spikes. Can OFS read in my acquisition system’s files?

Offline Sorter can import many of the widely used file formats from other acquisition systems. However, if another company changes anything in the way they record their data, the file import code will likely not be able to correctly read the data.


Q: Can I use my Offline Sorter or NeuroExplorer license key at home or on my laptop?

Yes, but be careful not to lose them.


Q: My Offline Sorter or NeuroExplorer key work fine on one computer, but are not recognized by the program on another. What is wrong?

Lately we have noticed that this problem, typically observed on laptops, can be easily solved by downloading the latest Sentinel drivers for the key. This driver is located here - www.safenet-inc.com/support/tech/sentinel.asp. Click on the “Sentinel Key Driver (for Windows only)” link.


RASPUTIN

No FAQs found.

Electrodes

Carbon Nanotube Electrode Coating

No FAQs found.

Plextrode® Floating Microelectrode Array

No FAQs found.

Plextrode® Microwire Array

No FAQs found.

Plextrode® U-Probe

No FAQs found.


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